MyChildSupport Portal Resources

Have this ready:

• Email address
• Bank name
• Name on the account
• Account type (checking or savings)
• Routing number
• Account number
• Case number or participant ID
• Last four digits of Social Security number
• Name of the person making the payment
• Mailing address
• Daytime phone number

You can make a payment after you sign up.

Schedule your payment at least five business days ahead.

What to expect

• Payments made before 4:30 p.m. Eastern Time (ET) post in about five business days
• Weekend or holiday payments process the next business day
• First payment: up to five business days
• Future payments: about two business days

A purge payment is ordered by the court when an obligor has been found in contempt for not paying support. Making this payment allows the obligor to be released from jail.

• Paying Online If you pay through MyChildSupport, please wait 3 to 4 business days for the payment to go through. After that, you can log in and check your payment history to make sure it was received.
• Need Proof of Payment Sooner? If you need a receipt before the 3 to 4 days are up, visit your local district office to pay at a kiosk. Please note that fees may apply.
• Mailing a Payment If you mail your payment, you can ask the Division of Child Support Enforcement (DCSE) to send you a record to confirm it was received.
• How DCSE Works with Purge Payments In most cases, DCSE does not track purge payments when an obligor is in jail. But if the court asks, or if a party requests it, DCSE will send the court proof that the payment came in.

If your bank has an Automated Clearing House (ACH) debit block, your payment may be sent back to you.

What is an ACH debit block?

An ACH debit block is a tool your bank may use to stop online payments from leaving your account. If your bank has this turned on, your payment may not go through.

To fix this, call your bank at least two days before you pay. Give them this information:

• Company ID: 3540959533
• Name: VADCSE - MyChildSupport

Call our Customer Service Center at 1-800-468-8894 for help.

For help setting up electronic payments, contact the State Disbursement Electronic Funds Transfer (EFT) unit.

• Phone: 804-726-7333
• Email: eftpayments@dss.virginia.gov
• Hours: Monday–Friday, 8:00 a.m. to 5:00 p.m.

You may need to switch to desktop view.

How to switch to desktop view (Chrome)

Option 1:

• Tap the three dots (top right)
• Select Desktop site

Option 2:

• Open Settings
• Select Site Settings
• Turn on Desktop site

Option 3:

• Open the MyChildSupport site
• Tap the menu (three dots)
• Select Request Desktop Site
• Turn it on