Virginia Department of Social Services Web Policy

The Virginia Department of Social Services (VDSS) is committed to keeping our website accurate, useful and safe. This page explains how we manage the site, what we collect and how you can reach us if you have questions.

Purpose

We share information about VDSS programs and services to help individuals, families and communities. This page explains the rules for using our site.

Scope

This policy applies only to VDSS websites. When you leave our site, the other website’s policies will apply.

Disclaimer

  • We work to keep our information accurate, but you should confirm important details.
  • Using this site is your choice.
  • Links to outside sites or products do not mean VDSS endorses them.
  • Misusing or damaging this site is against the law.

Virginia Law

We follow state and federal laws, including:

What We Collect

When you visit, we may automatically collect:

  • Your internet provider and IP address
  • Browser, device and operating system
  • Date, time and pages you visit
  • The web address of the site you came from, if you followed a link from another website 

When you interact with us, we may collect:

  • Your email address and message
  • Files, forms, surveys or sign-up details

How We Use Information

  • Routing data – to send requested web pages to you
  • Technical data – to improve site performance and security
  • Optional data – like survey responses, to improve services

Most data is deleted soon after use. In rare cases (like a security issue), we may keep data longer and share it with law enforcement. We keep optional information based on record schedules.

Sharing Information

  • We never sell or rent your information.
  • We share information only if required by law.

If records are released under FOIA, personal details are removed first.

Security

We use industry standards to protect your information. If someone tries to harm the site, we will track their information and share details with law enforcement, such as the Virginia State Police, to investigate.

Cookies

Some pages use “cookies” (small files stored on your device) to:

  • Personalize your experience
  • Collect anonymous usage data to improve the site

Copyright

This site is © Commonwealth of Virginia / Virginia Department of Social Services (VDSS). You may use content under fair use. For other uses, email webdev@dss.virginia.gov.

Links

We may link to other websites. A link does not mean VDSS endorses that site. Found a broken link? Email webdev@dss.virginia.gov.

Plug-ins

Some content may require plug-ins (free software). If you can’t access content, email webdev@dss.virginia.gov for another version.

Questions

Questions about this web policy? Need to update or review what you shared with us? Contact webdev@dss.virginia.gov.