About the Appeals Process

State law allows for administrative hearings in child support cases. After a hearing officer makes a decision, you may appeal that decision to court if you choose.

Hearing officers are neutral. They review the information shared by both sides and make decisions based on facts, records and policy.

Being prepared helps the hearing officer understand your situation clearly.

Preparing for Your Hearing

Before the Hearing

• A hearing officer will review your appeal.
• If accepted, the hearing is usually scheduled within 45 days.
• You will receive written notice of the date, time and location.
• It is your responsibility to keep your mailing address up to date.
• Hearings are usually held at the local office where the custodial parent lives.
• You may request a phone hearing if needed.
• If you need an accommodation or special assistance, notify the hearing officer as soon as possible.

Rescheduling or Missing a Hearing

• You may request one reschedule for a valid reason.
• Requests should be made as early as possible.
• If you do not attend and do not contact the hearing officer, your appeal may be closed.
• In some cases, the hearing officer may allow another hearing, but this is not required.

What Happens During the Hearing

• The hearing officer leads the process.
• Formal court rules do not apply.
• Only information related to the appeal will be reviewed.
• Either party may record the hearing.
• The hearing officer also records the hearing for training and review.

Typical Hearing Order

• Opening remarks by the hearing officer
• Presentation by the district office
• Questions from the appellant
• Presentation by the appellant
• Questions from the district office
• Closing statements, if offered

Your Rights at the Hearing

You have the right to:

• Review records used in your case
• Present your case on your own or with an attorney
• Share documents and evidence
• Ask questions and respond to information presented
• Speak without interruption when it is your turn

Only people directly involved in the case may participate.

After the Hearing

• The hearing officer sends a written decision by certified mail.
• Decisions are usually issued within 45 days.
• If you disagree with the decision, you may appeal to court within 10 days of receiving it.

District Office Responsibilities

The district office must:

• Review the case carefully
• Provide records and documents to the hearing officer
• Attend the hearing and explain its actions
• Follow the hearing officer’s decision
• Pause enforcement actions while the appeal is pending