The Virginia Department of Social Services (VDSS) is committed to fairness, accountability and protecting your rights. Our compliance services give individuals and families clear pathways to resolve concerns, appeal decisions and ensure programs are delivered equitably.
Whether you’re seeking to appeal a benefits decision, request a child protective services (CPS) review or understand your civil rights, this section guides you step by step. Every process is designed to be transparent, accessible and centered on dignity—helping Virginians feel heard and supported.
Explains the process if you’re accused of program violations, ensuring your right to a fair and impartial hearing.
Provides clear steps to appeal benefit or service decisions, ensuring fairness and helping to ensure your voice is heard.
Protects your right to equal treatment in all Virginia Department of Social Services programs and explains how to file a discrimination complaint.
Outlines how parents, caregivers and individuals can appeal Child Protective Services findings.
Find my local department