SDAS Support for VLC Profiles

Background

We have made updates to improve the system and keep profiles accurate.
 This helps us:

• Understand training needs
• Reach the right people
• Support supervisors in the training process

What a Profile Needs to Be Active

A profile must include:

• Correct organization
  • “DSS External” is not allowed
• Active supervisor
• Work email address
  • Personal emails are not allowed
• Approved job title
  • Must be from the accepted job list
• Good attendance record
  • Profiles may be inactive after repeated no-shows

Steps to Review a Profile

When someone asks for help, follow these steps:

1. Check basic details

• Confirm the job title is correct
• Confirm the organization is correct
• Confirm the supervisor is active

2. Check attendance

• Make sure the learner has no more than one no-show in the current fiscal year
• Confirm with both the learner and supervisor that they understand how to cancel a class
  • Cancellations must be done before 8 a.m. on the day of class

What to Do Next

If all requirements are met

• Activate the profile

If something is missing

• Clearly explain what is needed
• Wait to activate the profile until all items are complete