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Benefit Programs / Temporary Assistance for Needy Families (TANF) / Way2Go Debit Card
The Way2Go Card is a safe and easy way to receive your Temporary Assistance for Needy Families (TANF) benefits.
It works like a regular debit card, not a credit card. Money is taken from your available balance when you make purchases or withdraw cash. You can use the card anywhere MasterCard debit cards are accepted, including stores and banks.
The Way2Go Card is the same as an EPPICard.
You must activate your card before you can use it.
Activate your card by:
During activation, you will choose a 4-digit PIN.
After activation, check your balance to make sure funds are available.
A PIN is a 4-digit number you choose when you activate your card.
You use your PIN to:
Choose a number that is hard to guess.
Do not write it down or share it with anyone.
VDSS and Way2Go will never call or text to ask for your PIN.
Call Go Program Customer Service at 800-961-8423 to reset or change your PIN.
You can use your card anywhere Mastercard debit cards are accepted, including:
You can also pay bills with your card. If you set up bill pay directly with the company, there is no fee.
Some merchants, such as hotels, may place a temporary hold on your funds.
This hold may be higher than the purchase amount.
Any extra funds held will be released back to your card after the transaction is completed.
Federal law does not allow TANF benefits to be used for:
You may not use your card at:
Using the card at these locations may result in penalties.
No. For your safety, do not share your card or PIN with anyone.
Call Go Program Customer Service right away at 800-961-8423 or use the number on the back of your card.
Calling as soon as possible helps protect the money on your card.
You may also write to:
Keep your card and use any remaining balance.
If you apply for TANF again in the future, your benefits may be added to the same card.
Contact your local department of social services.
You can also report changes online at:
https://commonhelp.virginia.gov
Contact Go Program Customer Service, available 24 hours a day, 7 days a week.
They can help with:
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