How to Request a VLC Profile

For Local Agencies, Community Partners, and Contractors

Who Can Submit Requests

All profile requests, including new accounts, password resets, and activations must come from an authorized representative:

• Local Security Officer
• Supervisor
• Staff Trainer

Submit requests to: dsslearnersupport@dss.virginia.gov

Timing & Early Activation

To help new hires start on Day 1, we follow this process:

• Early Processing: Profiles can be created the day before the hire date if the user has an active email address.
• Standard Processing: If no email is available, the profile will be built on the hire date.

What Information to Include

Include the following details to avoid delays:

• Full Name: Last, First, Middle
• Agency & Supervisor Name
• Hire Date & Active Email Address
• Job Title: Use the specific number from the acceptable job title list
• Previous Profile: Did the person have a VLC profile before? If yes, from which agency?
• Overdue Training: Does the learner have any overdue training?

State Employee Profiles (Cardinal System)

For state employees, the Cardinal System automatically updates VLC:

• Timeline: Profiles appear in VLC about 10 days after entry in Cardinal.
• Notification: Once active, learners receive an automated email with login credentials.

Tip

Submit requests early and include all required information to ensure learners can access the VLC without delay.